Wheelchair transport
You stay in your own wheelchair for the whole trip. We roll you up the ramp, strap the chair to the floor and give you a seatbelt, and we don’t rush any of it.
What’s included
- Ramp access, suitable for manual chairs and most power chairs
- Four-point floor restraints plus a lap and sash seatbelt
- A seat beside you for a carer or family member
- Help from your door to the van and back
Good for
- Manual and power wheelchair users
- Anyone who finds getting into a car painful or difficult
- Trips anywhere around Napier, Hastings and the Bay
What’s in the van.
- Ramp
- Fold-out rear ramp, rated to 350 kg
- Restraints
- 4-point floor tie-downs and lap/sash seatbelt
- Headroom
- High-roof van, room for tall passengers and headrests
- Companion
- Seat beside the wheelchair position
- Payment
- EFTPOS, cash or Total Mobility card in the van
Good to know.
Still have a question? Call or text 027 352 1635.
Do I need to get out of my wheelchair?
No. You stay in your own chair and we secure it to the floor of the van.
Will my power chair fit?
Most will. If your chair is especially large or heavy, tell us the make and model when you book and we’ll check.
Does my carer pay extra?
No. Carers and family travel with you at no extra charge.
Your card takes 75% off the fare.
Mention your card when you book and show it in the van. We swipe it on the meter, so the discount comes off straight away, and you pay the rest by EFTPOS or cash.
How a fare is split
- Total Mobility pays
- 75%
- You pay
- 25%
Capped per trip by Hawke’s Bay Regional Council. Anything over the cap is added to your share.
Ways to pay your share
- EFTPOS
- Credit card
- Cash
- ACC
- Health NZ
Other trips we do.
Need a ride? We’re a phone call away.
Call or text with where you’re going and when. Let us know if you use a wheelchair or walker, and we’ll send the right vehicle.
