Local wheelchair transport, run by people who know the Bay.
Getting to the doctor, the shops or your family shouldn’t be a battle. We drive wheelchair-accessible vans around Napier, Hastings and the wider Bay, and we take the time to help you properly.
What you can expect from us.
We come to the door
Not the kerb. We help with your coat, walker or bags, and walk you in at the other end.
Your chair is secured properly
Four-point floor restraints plus a lap and sash seatbelt. You shouldn’t feel the chair move.
Nobody rushes you
We leave enough time between pickups that you can take getting in and out slowly.
Licensed drivers
NZ Transport Agency passenger (P) endorsements, which include police vetting.
Someone can come too
A family member, carer or assistance dog travels with you at no extra charge.
Easy to pay
EFTPOS or cash in the van. Total Mobility cards swiped on the meter. ACC billed directly.
You talk to us, not a call centre.
We know where the covered drop-off is at the Napier Health Centre, which hospital entrance is closest to your clinic, and where to park at the rest homes in Havelock North.
If you travel with us regularly, for dialysis, physio or a weekly club, you’ll usually see the same faces, and we’ll remember how you like your chair set up.
Napier, Hastings and everywhere between.
Bay View & Eskdale
Northern Napier suburbs, and rural pickups on request.
Napier Hill, Ahuriri, Marewa, Onekawa, Tamatea and the Marine Parade.
Taradale, Greenmeadows and Pirimai.
Hastings central, Mahora, Parkvale, Akina and Hawke’s Bay Hospital.
Flaxmere
Local trips around Flaxmere and into Hastings.
The village, Te Mata and surrounding streets.
Clive & Haumoana
Clive, Haumoana, Te Awanga and the coastal villages.
Further afield
Longer trips across the region can be arranged. Call or text to check.
Your card takes 75% off the fare.
Mention your card when you book and show it in the van. We swipe it on the meter, so the discount comes off straight away, and you pay the rest by EFTPOS or cash.
How a fare is split
- Total Mobility pays
- 75%
- You pay
- 25%
Capped per trip by Hawke’s Bay Regional Council. Anything over the cap is added to your share.
Ways to pay your share
- EFTPOS
- Credit card
- Cash
- ACC
- Health NZ
Need a ride? We’re a phone call away.
Call or text with where you’re going and when. Let us know if you use a wheelchair or walker, and we’ll send the right vehicle.
