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Total Mobility cardholders save 75% on every fare
Hawke’s Bay Total Mobility

Wheelchair-accessible transport · Napier, Hastings & Hawke’s Bay

Door-to-door wheelchair transport in Hawke’s Bay.

We pick you up at your front door, help you in, and see you safely inside at the other end. Total Mobility cards welcome.

Call or text, 7am–7pm every day

027 352 1635

Book a ride

Next, add your name and number. We confirm every booking.

Ways to pay

  • Total Mobility
  • ACC
  • Health NZ (NTA)
  • EFTPOS
  • Visa & Mastercard
  • Cash

Wherever you need to go.

Most trips are to appointments, but we’ll take you anywhere around the Bay. Every trip is door to door.

Not sure which service fits? Call or text and tell us where you need to go.

Call 027 352 1635
White Hawke’s Bay Total Mobility van with the company logo, parked beside Norfolk pines and the sea

Local drivers, seven days a week.

What riding with us means.

We drive wheelchair-accessible vans around Napier, Hastings and the wider Bay, seven days a week.

  • 75%

    Off every fare

    Total Mobility pays 75% of the fare for cardholders, up to the regional cap.

  • 4-point

    Wheelchair restraints

    Your chair is clipped to the floor at four points, plus a lap and sash belt.

  • $0

    For a companion

    A carer, family member or assistance dog rides with you at no extra cost.

Every town. Every trip.

From Bay View to Havelock North, we pick you up at your door and drop you where you need to be.

See every area we cover

How a trip works.

Three steps, from booking to home again.

  1. Step 1

    Book your trip

    Call, text or book online. Tell us where you’re going, when, and whether you use a wheelchair or walker.

    A day or two ahead is best

  2. Step 2

    We come to your door

    Not just the kerb. We help with the ramp, your walker or your bags, and get you settled before we move off.

    Door-to-door help, every trip

  3. Step 3

    Call when you’re done

    Clinics often run late, so there’s no need to guess a finish time. Call or text when you’re ready and we’ll come back.

    No charge for waiting on a late clinic

Book a rideCall 027 352 1635
A driver walking beside an older man with a walking frame towards a Hawke’s Bay Total Mobility van

Talk to a real person

027 352 1635

Our approach.

Getting to the doctor, the shops or your family shouldn’t be a battle. Here’s how we make it easy.

  • Front door to front door

    We help you in at home and see you safely inside at the other end.

  • Never rushed

    Time between pickups means nobody is hurried, and late clinics are fine.

  • A local voice

    You talk to us, not a call centre. We know every hospital entrance.

  • Familiar faces

    Regular passengers see the same drivers, who know how you like your chair.

More about us

  • Licensed, approved and set up for wheelchairs.

    The paperwork that matters when someone you care about is in the back of the van.

  • Total Mobility approved

    Approved provider for Hawke’s Bay Regional Council’s scheme. Cards swiped on the meter.

  • NZTA licensed drivers

    Every driver holds a passenger (P) endorsement, which includes police vetting.

  • ACC approved

    Approved ACC transport billed directly with your claim number.

  • Health NZ vouchers

    National Travel Assistance vouchers accepted for specialist appointments.

  • Wheelchair safe

    Four-point floor restraints and a lap and sash belt on every wheelchair trip.

Approved Total Mobility provider

Your card takes 75% off the fare.

Mention your card when you book and show it in the van. We swipe it on the meter, so the discount comes off straight away, and you pay the rest by EFTPOS or cash.

How the scheme worksBook with your card

How a fare is split

Total Mobility pays
75%
You pay
25%

Capped per trip by Hawke’s Bay Regional Council. Anything over the cap is added to your share.

Ways to pay your share

  • EFTPOS
  • Credit card
  • Cash
  • ACC
  • Health NZ

Need a ride? We’re a phone call away.

Call or text with where you’re going and when. Let us know if you use a wheelchair or walker, and we’ll send the right vehicle.

027 352 1635

Call or text, 7am–7pm, 7 days

Send a booking request
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