Accessible transport services in Hawke’s Bay.
Door-to-door rides for people who use a wheelchair or walker, or who need a hand getting about. Every trip works the same way: we come to your door, help you in, and see you safely inside at the other end.
HealthMedical appointments
Hospital, GP, specialist, dialysis and physio appointments.
Read more
AccessibilityWheelchair transport
Stay in your own chair. Ramp access and proper floor restraints.
Read more
EverydayShopping & errands
Supermarket, pharmacy, bank and post shop, with a hand for your bags.
Read more
CommunitySocial outings
Family visits, coffee with friends, church, clubs and events.
Read more
TravelAirport transfers
To and from Hawke’s Bay Airport, including early and late flights.
Read more
Local tripsGetting around the Bay
Point-to-point trips around Napier, Hastings and the towns between.
Read more
How a trip works.
Three steps, from booking to home again.
- Step 1
Book your trip
Call, text or book online. Tell us where you’re going, when, and whether you use a wheelchair or walker.
A day or two ahead is best
- Step 2
We come to your door
Not just the kerb. We help with the ramp, your walker or your bags, and get you settled before we move off.
Door-to-door help, every trip
- Step 3
Call when you’re done
Clinics often run late, so there’s no need to guess a finish time. Call or text when you’re ready and we’ll come back.
No charge for waiting on a late clinic
Your card takes 75% off the fare.
Mention your card when you book and show it in the van. We swipe it on the meter, so the discount comes off straight away, and you pay the rest by EFTPOS or cash.
How a fare is split
- Total Mobility pays
- 75%
- You pay
- 25%
Capped per trip by Hawke’s Bay Regional Council. Anything over the cap is added to your share.
Ways to pay your share
- EFTPOS
- Credit card
- Cash
- ACC
- Health NZ
Not sure which service you need?
Tell us where you need to go and anything we should know about getting you there. We’ll sort out the rest.
